University Hospital and East Madison Hospital: Patient and Visitors Guide

If you have any questions, compliments or concerns about your care or safety as a patient of UW Health, we encourage you to talk with your doctors and nurses. If you feel your concerns are not adequately addressed, please contact Patient Relations using our form or by calling (608) 263-8009.

Patient guides

To view a pdf version of the patient guides, please select from the following:

• University Hospital Patient and family guide (pdf)

  • Guía para los pacientes y sus familias (pdf)

• East Madison Hospital Patient and family guide (pdf)

  • Guía para los pacientes y sus familias (pdf)

Additional patient guides

• American Family Children's Hospital Patient and family guide (pdf)

  • Guía para los pacientes y sus familias (pdf)

• SwedishAmerican Hospital

University Hospital

Valet services and patient drop-off

• Valet services are open for golf cart parking assistance Monday–Friday, 5:45 a.m.-6 p.m. Closed on weekends and holidays.

• Valet parking is free of charge; however, customers are responsible for the parking fees incurred for the time their vehicle is parked in the ramp.

• Wheelchair assistance is available

• Valets cannot park vehicles with animals inside them

• Tips are not accepted

East Madison Hospital

Patient drop-off

• Patients can be dropped off and picked up at the front entrance

• Wheelchair assistance is available

• Call Guest Services for any assistance: (608) 440-6242

Our health care team members partner with you to achieve the best possible outcome for your care. We want you to feel informed and cared for during your hospital stay. If you have questions about the roles of your care team, or wonder why certain medicines, tests or therapies are being ordered, please ask us.

UW Health is a teaching hospital. Our faculty physicians provide patient care and often conduct leading-edge research to improve medical care. They also serve as teachers and mentors for medical students and residents to train the next generation of doctors.

Different care team members might ask you to answer many of the same questions. The information you provide is essential in helping us provide the best and safest care for you, and we thank you for your patience.