Overview
Welcome to UW Health SwedishAmerican Hospital
We are committed to quality, safety and a patient- and family-centered approach to care. To help you feel comfortable during your stay, it’s important that you learn about our facility and are aware of services we offer. If something needs attention, please tell us. We want to give you the best possible care and experience.
COVID-19
Our current visitor policy
Due to COVID-19, visitors must wear masks and will be screened upon entering. The maximum number of visitors is:
Adult inpatients – one visitor
Labor and delivery inpatients (mothers giving birth) – one visitor
Pediatric/NICU inpatients – two visitors
Adult outpatients – one visitor
Pediatric outpatients – two visitors
When you arrive
Preparing for your hospital stay or visit
Parking and valet services
Parking is available at the State Street and Charles Street entrances
Valet service is available at both locations 7 a.m.–5 p.m. Monday through Friday
For patients needing assistance, we offer cart transportation from both entrances
Getting around the hospital
UW Health SwedishAmerican Hospital consists of two main sections. To navigate between the two sections, use the first or second floor. You can enter using any of the four entrances listed below:
Main entrance at 1401 East State Street, 3rd floor
Heart Hospital entrance at 1340 Charles Street, 1st floor
East Garden entrance at 1401 East State Street, 1st floor
Emergency Department at 1401 East State Street, 2nd floor
During your stay
A healing environment
We are proud to provide an environment that supports your health and recovery. All rooms are routinely cleaned and inspected to make sure there are no germs on any surface. If we can make you more comfortable, please talk with your nurse or call us directly:
If your room needs cleaning, call (779) 696-4100.
If your room is too hot or cold or a feature of your room (television, bed, lights, etc.) does not work properly, call (779) 696-4050.
Please speak to your nurse about options to mask sounds, such as requesting a sleep kit, wearing earplugs or listening to peaceful nature sounds on your television.
Pain management
Preventing your pain before it happens or managing it once it has begun can help you enjoy greater comfort and improve results of your care. If you are feeling pain from lying in a hospital bed, please talk with your nurse or care team how to be more comfortable, such as:
Extra pillows for neck, knees, ankles
Fan or sound/white noise machine
Machine that stimulates nerves (TENS unit)
Warm pack/cold pack (heat/ice) or warm blanket
Patient and visitor meals
Cafeteria
The cafeteria is located on the fourth floor of the main hospital.
Cafeteria hours are:
Monday–Friday, 6:30 a.m.–6 p.m.
Weekends and holidays, 6:30 a.m.–2 p.m.
Room service guest trays
Guest trays are available for family and friend through room service. Your meal will include one main course, two side orders, a beverage and dessert of your choice for $8. Credit card payment is preferred at time of order, if paying in cash, please have exact change available. Please call (779) 696-8888 to place your order.
Vending
Vending machines are located throughout facility. Please ask your nursing staff for the nearest location.
Staying connected
Free wireless internet (WiFi) access
UW Health provides complementary internet access during your stay. Connect your smartphone, tablet or laptop to Wi-Fi as SAHSGUEST.
Television
Please keep your television volume at a comfortable hearing level so as not to disturb other patients on your floor. Most patient rooms have televisions equipped with closed captioning.
Visitor information
Visiting hours
Loved ones are welcome to visit often in all areas except for the Center for Mental Health.
Due to COVID-19, visitors must wear masks and will be screened upon entering. The maximum number of visitors is:
Adult inpatients – one visitor
Labor and delivery inpatients (individuals giving birth) – one visitor
Pediatric/NICU inpatients – two visitors
Adult outpatients – one visitor
Pediatric outpatients – two visitors
Visiting hours are: 8 a.m.–8 p.m.