New patients

Beginning your Transformations experience

New patients at UW Health Transformations begin their experience with an initial consultation. This visit allows patients to meet one of our physicians in a comfortable, discrete setting.

At the initial consultation, patients and our cosmetic and plastic surgery physicians discuss the following initial topics:

  • Expectations for cosmetic surgery, reconstructive surgery or related procedures

  • Types of surgeries and procedures offered

  • Which surgery or procedure is most appropriate for the individual

If necessary, patients will also schedule their next appointment at the initial consultation. This may be a pre-operative evaluation if the patient is having surgery. If the patient is choosing a non-invasive procedure, our physicians or aesthetician will either schedule another visit or treat patients the same day, depending on the procedure.

Consultations and evaluations

Cosmetic procedures

Your initial consultation is free, unless deemed medically necessary. If your consult is medically necessary, then your consult is not free and will be billed to your insurance. You will be responsible for any co-pays or deductibles that apply. We recommend you use your consultation as an opportunity to discuss your desired procedure(s) with one of our physicians. At this time, we will also discuss the cost of various procedures and services. If you wish to consult with more than one physician for the same cosmetic procedure, you will be expected to pay $100 for each additional consultation at the time you receive the service.

Reconstructive procedures

The consultation charge will be billed to your insurer. As required by law, you will be responsible for any balance due after insurance pays.

For patients who choose surgery as part of their cosmetic experience, a pre-operative evaluation must be done to gather medical history and physical information. During this visit, patients will continue to discuss their desired results and will have the opportunity to ask any questions about their future surgery.

It is important for patients to bring appropriate medical records and medical history information to both this visit and the initial consultation. Patients should also be prepared to discuss medication and health history, as well as any current conditions, medications or lifestyle changes.

The surgical process at UW Health Transformations is different for every procedure, and can be further individualized depending on the patient. Your physician will walk you through the surgical process during an initial consultation and a pre-operative evaluation. Learn more about our variety of surgical procedures, including:

Patient information

Preparing for your procedure

We do all we can to provide an atmosphere that resembles a home rather than a hospital. Our warm environment and personal service help put patients at ease, as does our excellent record of safety and successful surgical outcomes.

For questions not addressed on this site, please call (608) 836-9990 or (866) 447-9990.

Notice of privacy practices (pdf)

Pre-admission

Prior to your surgery date, you will complete a comprehensive pre-operative physical examination where you will have the opportunity to ask questions regarding your procedure, expected recovery and what you may experience during your recovery period.

After that examination and before your surgery, our nurses will review your medical record. Expect to receive a telephone call from them 7-10 days before your surgery to verify health information obtained during your pre-operative clinic visit.

We will also confirm your expected time of admission (1-2 hours before surgery) and your surgery time. This call may take up to 15 minutes. At this time, you will again have the opportunity to ask questions regarding your procedure, expected recovery and what you may experience during your recovery period.

If you become sick or develop an illness within 7 days of your scheduled procedure, please contact your surgeon right away to discuss your condition.

A note about herbal usage

  • Discuss herbal use with all health care providers

  • Discontinue herbal products if unanticipated symptoms occur

  • Stop taking herbal medications 2 weeks before your procedure

  • Tell your physicians what herbal supplements you are taking

  • If there is not enough time to stop your herbal preparations before your procedure date, please notify the staff at the Transformations Surgery Center, Inc., at (608) 836-9990 or toll-free, (866) 477-9990

The day before your procedure

If you have not received a confirmation call before noon on the day before your procedure, please call the Transformations Surgery Center, Inc., nurse at (608) 836-9990.

Post-surgery activities

Please do not plan any activities for the remainder of the day of your procedure so that you can rest and recover.

Transportation and care

Please arrange for someone to drive you to and from our facility. You cannot drive for the rest of the day after your procedure because of the sedation medications you will receive.

To protect your privacy, the person accompanying you to your procedure should be someone with whom the surgeon can discuss your health and results of the procedure.

You will need to arrange for a responsible adult to assist you with the following:

  • Drive you to and from our facility (do not use a cab or bus) 

  • Be present throughout your stay with us 

  • Provide care for you for 24 hours or more after the procedure

For these reasons, please have your driver come with you to the Transformations Surgery Center, Inc., and stay until you are discharged.

Childcare

In order to devote attention to the patient, we request that you do not bring children with you the day of your procedure. Because our setting and the length of time spent in a waiting area may be stressful for children, we request that you make child care arrangements rather than bring children with you.

Interpreter services

If necessary, we will provide you with a qualified professional medical interpreter at no additional cost to you. If you will need an interpreter, please contact us pre-admission at (608) 836-9990 or (866) 447-9990 to make arrangements prior to your procedure.

Private nursing services

A service many of our patients have found helpful is post-operative private nursing care services provided by experienced, licensed nurses. Such services may help speed up and ease your recovery, and make the entire experience less stressful for both you and your family. If you are interested in such services, our staff may provide you with a list of private nursing care service providers.

Please note that Transformations Surgery Center, Inc., does not have any ownership or other financial interest in any private nursing care service providers.

On the day of your cosmetic surgery, wear loose, comfortable clothing and shoes that slide on and off. A shirt that has buttons may be preferable. Leave all valuables and jewelry at home and do not wear make-up or nail polish. Also, do not wear contact lenses. Wear your glasses instead.

Be sure to follow instructions provided by our staff and your surgeon regarding eating, drinking or taking medications prior to your procedure.

What to bring

Bring the following items to Transformations Surgery Center, Inc.:

  • Medication your surgeon prescribed for post-operative pain control

  • Blanket and pillow to keep in the car for the ride home

When to arrive

Expect to arrive 1-2 hours before your procedure is scheduled. The length of time spent with us varies due to the types of surgery being performed. Please ask your nurse to estimate your length of stay, which includes the time spent preparing for the surgery, the actual surgery procedure and your recovery from surgery.

Checking In at Transformations Surgery Center, Inc.

Check in for your procedure at the UW Health Transformations Surgery Center waiting room desk.

A nurse will prepare you for your procedure and explain what to expect during your stay. An anesthesiologist and your surgeon will visit you in the pre-op area before you are taken to the operating room.

Waiting room accommodations

Your designated driver, friend or family member is encouraged to wait in the UW Health Transformations Surgery Center waiting room. This person will be informed of the outcome of your procedure and given further instructions for your home care.

Please bring only one driver, friend or family member, since there is limited space in the waiting room. Because hours spent waiting can be stressful, we request that you make child care arrangements rather than bring children with you.

After your procedure at Transformations Surgery Center, Inc., your surgeon will speak with your driver, friend or family member, informing him or her of the outcome of your procedure.

You will be taken to our recovery area, where you will be reunited with your driver, friend or family member. This person will be involved in your post-operative education and care, facilitating safe and efficient discharge from our facility.

Going home

You will be evaluated prior to discharge to determine that you are ready to leave the Transformations Surgery Center, Inc. Before you are discharged, a nurse will give you written home care instructions and review them with your driver, friend or family member.

If your surgeon gives you a prescription for pain medications at your pre-op visit, please have the prescription filled and bring it with you the day of surgery.

Even though you are awake more quickly after ambulatory surgery, you may feel drowsy for 24-48 hours after surgery. Your coordination may also be affected.

For your safety:

  • Do not drive a car or operate hazardous machinery

  • Do not drink alcohol

  • Do not take any medication unless prescribed by a health care provider and approved by your surgeon

  • Important decisions should be delayed until you have made a complete recovery. You should plan to go home immediately from the recovery area and rest for the remainder of the day with a responsible adult to assist you.

Communication from Transformations Surgery Center, Inc.

If you are not scheduled for a clinic visit the day after surgery, you will receive a telephone call from one of our Transformations Surgery Center, Inc., nurses to check on your progress and answer any questions you may have.

If you have not spoken with one of our nurses by the end of the next business day after your procedure, please call us at (608) 836-9990 or (866) 447-9990. Please notify us if the telephone number we should use to contact you for follow-up is different from the contact number verified at the time of your admission.

When to call your surgeon

Call your surgeon at (608) 836-9990 or (866) 447-9990 immediately if you experience:

  • Excessive bleeding

  • Pain that is not relieved by medication

  • Fever over 100° F (by mouth) for 2 readings taken 4 hours apart

  • Incision or drain sites become more painful, swollen, red and/or feel warmer than usual

  • Any drainage or bleeding from your incision

  • Problems with nausea and vomiting

  • Problems urinating or emptying your bladder

What are my rights and responsibilities as a patient?

As a patient of Transformations Surgery Center, Inc., you have certain basic rights regarding your health care.

You also have some basic responsibilities.

You have the right to:

  1. Receive quality health care services that are right for you.

  2. Participate in decisions regarding your health care and to full information regarding your condition, prognosis and treatment. You have the right to be told about your medical condition in terms you can understand before a surgery is performed. You also have the right to know about Transformations Surgery Center, Inc., its providers and services, and your rights and responsibilities as a patient.

  3. Receive prompt, respectful, service regardless of race, color, creed, sex, cultural beliefs, background or lifestyle. You have the right to ask for special help if you have a disability or need an interpreter.

  4. Privacy during your exam and treatment. Those people not directly a part of your care must have your prior consent to be there.

  5. Refuse treatment if you are legally competent. You have the right to know how that decision may affect your health care.

  6. Be fully informed about a treatment or procedure and the expected outcome before it is performed.

  7. Privacy of your medical and financial records, unless you or your authorized representative allow their release or as authorized by law.

  8. Information about preventative health services, including self-care and how to stay healthy.

  9. Voice concerns about the service or care you received from your health care provider and to file a complaint about any service you receive (see Grievance Procedures below).

  10. Be given information on billing procedures and policies.

  11. You/your representative have the right to request information regarding Advance Directives. Learn about Advance Directives

  12. Inform TSC personnel of any Advance Directives, which you may have.

  13. Receive care in a safe and secure setting and to be free from all forms of abuse and harassment.

  14. Exercise your rights without being subjected to discrimination or reprisal.

  15. Have a designated legal representative to exercise your rights on your behalf.

  16. Be informed of the Medicare Beneficiary Ombudsman to ensure that Medicare beneficiaries receive the information and help needed to understand their Medicare options, rights and protections. Visit the official Ombudsman web site.

  17. Information to contact the State of Wisconsin DHS at 1-800-642-6552

You have the responsibility to:

  1. Build a relationship with your primary care provider, keep your appointments or give proper notice if you must cancel.

  2. Provide complete information (including past medical records) about your health care.

  3. Ask questions about your illness, your treatment plan and how to manage your health.

  4. Follow your treatment plan and report any changes in your health to your provider.

  5. Treat health care providers, employees and other patients with respect and to display proper behavior.

  6. Provide a responsible adult to transport you home from the facility and remain with you for 24 hours, if required by the physician.

  7. If a patient has been adjudicated incompetent, the rights of the patient identified above may be exercised by his or her legally authorized representative.

Grievance procedures

If you have any concern about the service or care that you receive as a patient of Transformations Surgery Center, Inc., you have the right to file a complaint. Transformations values your feedback. If you have a concern, please contact a manager or administrator at (608) 828-1863.

You have the right to file a complaint with the State of Wisconsin DHS at 1-800-642-6552 or http://www.dhs.wisconsin.gov/.

Payment options

Paying for cosmetic services

Before, during and following your procedure or service, the staff at UW Health Transformations will work with you to determine the best payment option.

Most cosmetic services are not covered by insurance, but we do suggest you contact your insurance company to confirm. If your procedure is covered by insurance, we will be happy to assist you with the appropriate forms. Please remember to bring your insurance card with you to your appointment so we may ensure that our records are correct and assist you with your insurance claim filing process.

We request payment at least two weeks prior to surgery and accept major credit cards. For more information about payment options, please call (608) 836-9990 or toll-free at (866) 447-9990.

Payment options

The following is a list of available payment options:

  • Credit card

  • Cash

  • Private health insurance coverage

  • CareCredit

  • Transformations Gift Cards

Frequently asked questions

Cosmetic procedures

Your initial consultation is free. We recommend you use your consultation as an opportunity to discuss your desired procedure(s) with one of our physicians. At this time, we will also discuss the cost of various procedures and services. If you wish to consult with more than one physician for the same procedure, you will be expected to pay $100 for each additional consultation at the time you receive the service.

Reconstructive procedures

The consultation charge will be billed to your insurer. As required by law, you will be responsible for any balance due after insurance pays.

For cosmetic services (not covered by insurance) that cost less than $1,500, we expect payment at the time you receive your service.

For services that cost $1,500 or more (and are not covered by insurance), we require payment at least two weeks prior to the date you receive the service(s).

For reconstructive services which do not require prior authorization, we will submit the charge to your insurance carrier. If your insurer pays, you will be billed for any balance due after the insurance payment. If your insurer considers the service non-covered and denies the charge, you will be responsible for full payment.

For reconstructive services requiring prior authorization, we will coordinate prior authorization with your insurer. If your insurer authorizes the procedure, we will bill your insurance and you will be billed for any balance due after insurance pays. If your insurer fails to authorize the procedure, prepayment will be required.

You will be required to pay at the time of service for the cosmetic services received (or prepay if the services cost $1,500 or more). We will follow the procedures outlined above for services which may be covered by insurance.

You will be assessed a cancellation fee of 25% if:

  • You cancel within 10 business days of the scheduled procedure, or

  • You fail to follow the pre-operative instructions and the surgery cannot proceed

You will not be assessed a cancellation fee if:

  • You reschedule at the time of cancellation

  • You provide notice of cancellation 10 or more business days from the date the procedure is scheduled

  • You cancel due to an unusual or unfortunate circumstance

  • You become ill and/or the surgery is deemed too medically risky