New patients

Beginning your Transformations experience

New patients at UW Health Transformations begin their experience with an initial consultation. This visit allows patients to meet one of our physicians in a comfortable, discrete setting.

At the initial consultation, patients and our cosmetic and plastic surgery physicians discuss the following initial topics:

  • Expectations for cosmetic surgery, reconstructive surgery or related procedures

  • Types of surgeries and procedures offered

  • Which surgery or procedure is most appropriate for the individual

If necessary, patients will also schedule their next appointment at the initial consultation. This may be a pre-operative evaluation if the patient is having surgery. If the patient is choosing a non-invasive procedure, our physicians or aesthetician will either schedule another visit or treat patients the same day, depending on the procedure.

Consultations and evaluations

Cosmetic procedures

Your initial consultation is free, unless deemed medically necessary. If your consult is medically necessary, then your consult is not free and will be billed to your insurance. You will be responsible for any co-pays or deductibles that apply. We recommend you use your consultation as an opportunity to discuss your desired procedure(s) with one of our physicians. At this time, we will also discuss the cost of various procedures and services. If you wish to consult with more than one physician for the same cosmetic procedure, you will be expected to pay $100 for each additional consultation at the time you receive the service.

Reconstructive procedures

The consultation charge will be billed to your insurer. As required by law, you will be responsible for any balance due after insurance pays.

For patients who choose surgery as part of their cosmetic experience, a pre-operative evaluation must be done to gather medical history and physical information. During this visit, patients will continue to discuss their desired results and will have the opportunity to ask any questions about their future surgery.

It is important for patients to bring appropriate medical records and medical history information to both this visit and the initial consultation. Patients should also be prepared to discuss medication and health history, as well as any current conditions, medications or lifestyle changes.

The surgical process is different for every procedure, and can be further individualized depending on the patient. Your physician will walk you through the surgical process during an initial consultation and a pre-operative evaluation. Learn more about our variety of surgical procedures, including:

Patient information

Preparing for your procedure

We do all we can to provide an atmosphere that resembles a home rather than a hospital. Our warm environment and personal service help put patients at ease, as does our excellent record of safety and successful surgical outcomes.

For questions not addressed on this site, please call (608) 836-9990 or (866) 447-9990.

Additional resources

Payment options

Paying for cosmetic services

Before, during and following your procedure or service, the staff at UW Health Transformations will work with you to determine the best payment option.

Most cosmetic services are not covered by insurance, but we do suggest you contact your insurance company to confirm. If your procedure is covered by insurance, we will be happy to assist you with the appropriate forms. Please remember to bring your insurance card with you to your appointment so we may ensure that our records are correct and assist you with your insurance claim filing process.

We request payment at least four weeks prior to surgery and accept major credit cards. For more information about payment options, please call (608) 836-9990 or toll-free at (866) 447-9990.

Payment options

The following is a list of available payment options:

  • Credit card

  • Cash

  • Private health insurance coverage

  • CareCredit

  • Transformations Gift Cards

Frequently asked questions

Cosmetic procedures

Your initial consultation is free. We recommend you use your consultation as an opportunity to discuss your desired procedure(s) with one of our physicians. At this time, we will also discuss the cost of various procedures and services. If you wish to consult with more than one physician for the same procedure, you will be expected to pay $100 for each additional consultation at the time you receive the service.

Reconstructive procedures

The consultation charge will be billed to your insurer. As required by law, you will be responsible for any balance due after insurance pays.

For cosmetic services (not covered by insurance) that cost less than $1,000, we expect payment at the time you receive your service.

For services that cost $1,000 or more (and are not covered by insurance), we require payment at least four weeks prior to the date you receive the service(s).

For reconstructive services which do not require prior authorization, we will submit the charge to your insurance carrier. If your insurer pays, you will be billed for any balance due after the insurance payment. If your insurer considers the service non-covered and denies the charge, you will be responsible for full payment.

For reconstructive services requiring prior authorization, we will coordinate prior authorization with your insurer. If your insurer authorizes the procedure, we will bill your insurance and you will be billed for any balance due after insurance pays. If your insurer fails to authorize the procedure, prepayment will be required.

You will be required to pay at the time of service for the cosmetic services received (or prepay if the services cost $1,000 or more). We will follow the procedures outlined above for services which may be covered by insurance.

You will be assessed a cancellation fee of 25% if:

  • You cancel within 10 business days of the scheduled procedure, or

  • You fail to follow the pre-operative instructions and the surgery cannot proceed

You will not be assessed a cancellation fee if:

  • You reschedule at the time of cancellation

  • You provide notice of cancellation 10 or more business days from the date the procedure is scheduled

  • You cancel due to an unusual or unfortunate circumstance

  • You become ill and/or the surgery is deemed too medically risky