Overview
We're honored to care for you
To help you feel comfortable during your stay, we invite you to learn about our facility and the services we offer.
This guide will help you become familiar with American Family Children’s Hospital, as well as services at University Hospital, which is connected to the children’s hospital. If something needs attention, please tell us — we want to give you and your child the best possible care and experience.
Visitors
For the latest updates on visitor policies and hours, please view the patient and visitor guidelines.
PDF version of guide
Preparing for your visit
What to bring and parking information
Safety and security
Accurate identification helps provide a safe environment
Meet our team
Your child's care team and their roles
Our health care team members partner with you to achieve the best possible outcome for your child’s care. We want you to feel informed and cared for during your child’s stay.
If you have questions about the roles of your child’s care team or wonder why certain medicines, tests or therapies are being ordered, please ask us. Because we are a teaching hospital, different care team members might ask you to answer many of the same questions. The information you provide about your child is essential in helping us provide the best and safest care for your child, and we thank you for your patience.
More information is available on MyChart Bedside “Introducing Your Child’s Team Members” and “Introducing Your Child’s Primary Nurse.”
During your stay
Supporting a healthy and safe environment
Billing and records
Understanding your bill, making a financial plan and requesting medical records
Let us hear from you
We welcome and value your feedback
If you have any compliments or concerns about your care or safety as a patient of UW Health, we encourage you to talk with your doctors and nurses.
You can recognize remarkable staff through our Patient and Family Experience Recognition Form
If you feel your concerns are not adequately addressed, please contact Patient Relations at patientrelations@uwhealth.org or (608) 263-8009.
Patient and family advisor partnership program: Partners in care
Our patients and their families offer a unique perspective and first-hand expertise on their experiences as a patient at UW Health. Learn more about the program
Your voice matters
UW Health’s goal is to provide high quality, compassionate care. Your feedback can help us meet that goal. You may receive a survey after being discharged from the hospital. Please consider completing the survey to let us know what we are doing well and how we can improve. Your input and thoughtful suggestions are very important to us. Thank you for allowing us to be involved in your care.